We are Specialists in
Healthcare Human Factors
Healthcare is complex, and some projects need a little extra help to see them through.
No matter what part of healthcare you’re in, we’ll work with you to understand, evaluate and improve services that aren’t doing well, all with an eye on the ultimate goal of improved patient safety and culture.
We’re experts in designing and implementing complex interventions, especially those involving new technologies.
What We Stand For
With decades of experience in healthcare and medical research, we've evaluated and understand the challenges facing staff and patients today.
Complimenting your existing teams, we can work with you to evaluate and improve the design of your clinical spaces to match the needs of patients and staff.
Through education and training, from implementing cultural change to improving patient safety processes, we can help inform and accelerate your project.
Evaluation
With over 70 years of combined experience in health and social care and medical research, we understand the complexities and realities of healthcare projects today.
Our team specialises in healthcare human factors which combines improving human interactions with overall system performance.
Design
Through evaluation of your healthcare system, we will work with your architects and clinical teams to design better hospitals for staff and patients.
We have the tools to help you integrate new technologies, devices and IT systems, while keeping your processes safe and identifying the key clinical pathways involved.
Education
Together with your existing teams, we can help you solve complex problems through education.
As NHS approved providers of PSIRF training, we can support you in patient safety and oversight processes. For cultural change and governance, our training can help you to evaluate and deliver improvements.
PSIRF Standards:
How is your organisation doing?
We have created an easy to use scorecard, designed to help governance teams and patient safety leads understand their PSIRF implementation work. Answer the questions and it will give you a detailed report, mapping your organisations PSIRF work against section 1 of the PSIRF standards.
International Ergonomics Association
Human Factors is..."Understanding the interactions among humans and other elements of a system, and the applied theory, principles, data and methods to design in order to optimise human well-being and overall system performance"
"The real benefit to us has been Lauren's willingness to deliver bespoke training to our staff, working alongside members of the safety team, to review and develop our supporting documentation and processes.
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There has been so much more than simple training delivery, and it's your personalised approach that stands out for me. Your personal passion for improving quality of health service patient safety incident investigation is clear and shines through, alongside your professionalism."
- Dr. Ruth O'Dowd
NCIC Associate Medical Director
Having Lauren to guide and mentor me has really developed my thinking and the quality of how I work with PSIRF. Lauren makes it easy to talk through challenges, which helped me see things from all aspects
"Lauren has an unerring knack for taking a complex situation, identifying the issues at the heart of it and presenting actionable advice in a clear and persuasive way that gets buy in from frontline staff and senior management alike."
- Dr. Tim Bonnici
Intensive Care Consultant, UCLH
"Lauren's background knowledge and understanding of the challenges of the workforce have been really valuable. Having her as a fresh pair of independent eyes we hope will be really useful if her very valid and insightful points can be incorporated into designs and plans."​
- Dr. Katherine Piccinelli
Paediatrician, and participant in Future Systems Programme at West Suffolk NHS Trust
“This was a genuinely inspiring day. The speakers Lauren and Steve were excellent. Both credible, articulate, knowledgeable and encouraging. They managed a huge group with ease and charm, created an excellent learning environment and prompted real introspection”